If a property owner’s statement is missing reservation payouts they expect, it is often due to a mismatch between the unit contract dates and the reservation dates. Specifically, the unit contract assigned to the property owner might not cover the check-in or check-out dates of the bookings in question.
Here’s how to resolve this issue:
1. Check the Unit Contract Dates
Navigate to the Users section in Direct Software.
Select the property owner’s account.
Click on the Units tab in the owner’s profile.
Review the unit contract details:
Start Date: Ensure the start date is before the check-in date of the reservation.
End Date: Ensure the end date (if set) is after the check-out date of the reservation.
If a reservation’s dates fall outside the start and end dates of the unit contract, the reservation payout will not appear on the statement.
2. Update the Unit Contract if Necessary
If you find that the unit contract does not cover the reservation dates:
Click on the Edit button next to the unit.
Adjust the Start Date and/or End Date to include the reservation dates.
Save your changes.
3. Verify the Reservation Dates
Double-check the check-in and check-out dates of the reservation in question to ensure they match the adjusted contract dates. You can view reservations in the Reservations module to confirm these details.
4. Refresh the Property Owner Statement
Once the contract dates are updated:
Regenerate the property owner’s statement.
Confirm that the missing payouts now appear on the statement.
Common Scenarios to Watch For
New Owners: If a property owner recently acquired a property, ensure their unit contract start date aligns with the booking history.
Multiple Contracts: If the unit has been assigned to multiple owners over time, verify that the correct owner’s contract dates cover the reservation.
Future Bookings: For reservations with future check-in dates, ensure that the contract will still be active at the time of check-in.
By verifying and adjusting the unit contract dates, you can ensure that property owner statements accurately reflect all applicable reservation payouts.