- Click "Cancel Reservation" on the reservation page
- Using the Cancellation pop up modal - select the cancellation fee type that you would like to apply to the reservation
- Enter the cancellation amount to be charged to the guest and select "Add item" - the cancellation charge will be added to the reservation line items and booking total
4. To zero out all other line items, scroll to the bottom and select "I WOULD LIKE TO ZERO OUT ALL OTHER LINE ITEMS EXCLUDING CANCELLATION CHARGES(S) AND IT'S APPLICABLE TAXES"
5. Click "Apply"
6. The Reservation Line Items will now be updated based on your selections
7. Issue a refund to the guest