FAQs and Troubleshooting

A curated list of the most commonly asked questions by Direct customers.

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36 articles in this collection
Written by Steph, Lexi, Chad O'Farrell and 2 others
About Direct

What is Direct?

Direct is the essential enterprise software for vacation and short-term rental management professionals
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Written by Allison Wright
Updated over a week ago

Who can use Direct?

Direct was designed to work at scale & can help you grow your business
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Written by Lexi
Updated over a week ago

How simple is it to switch to Direct?

Switching to Direct is simple with our streamlined, targeted on-boarding process
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Written by Allison Wright
Updated over a week ago

How is Direct priced?

Direct's pricing model lets you choose the best option for your business
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Written by Allison Wright
Updated over a week ago

Do I need to download software?

Direct is a cloud-based platform that does not require any downloading
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Written by Lexi
Updated over a week ago

Which types of support do you offer?

Feel free to reach out- our in-house specialists are happy to help
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Written by Steph
Updated over a week ago

What if Direct doesn't currently have a feature I'm looking for?

We want your feedback so that we can continue improving our product
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Written by Allison Wright
Updated over a week ago

Are you involving your customers in the development process?

We give full visibility into our roadmap and constantly seek feedback & requests
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Written by Lexi
Updated over a week ago

Are you re-investing in your own technology?

We are investing in our technology every single day
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Written by Lexi
Updated over a week ago

Is my data and privacy secure?

Direct strives to provide data security & protect your personal information
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Written by Allison Wright
Updated over a week ago