FAQs and Troubleshooting | Direct

About Direct

Who can use Direct?

Direct was designed to work at scale & can help you grow your business

Written by Lexi
Updated over a week ago

How simple is it to switch to Direct?

Switching to Direct is simple with our streamlined, targeted on-boarding process

Written by Steph
Updated over a week ago

How is Direct priced?

Direct's pricing model lets you choose the best option for your business

Written by Steph
Updated over a week ago

Do I need to download software?

Direct is a cloud-based platform that does not require any downloading

Written by Lexi
Updated over a week ago

What if Direct doesn't currently have a feature I'm looking for?

We want your feedback so that we can continue improving our product

Written by Steph
Updated over a week ago

What other services and products do I need to run your platform?

Our system provides all the tools and features you'll need to run your vacation rental business

Written by Lexi
Updated over a week ago

Is my data and privacy secure?

Direct strives to provide data security & protect your personal information

Written by Steph
Updated over a week ago

What happens if my internet goes down?

Your reservations and listings will not be affected.

Written by Lexi
Updated over a week ago

Onboarding & Imports

How does the implementation process work?

Direct streamlines the onboarding process so that you can be live in as little as two weeks

Written by Lexi
Updated over a week ago

Property Management System

What is the property management system?

Direct's property management system is key for creating, editing / updating properties, building listings, creating portfolios, and more

Written by Steph
Updated over a week ago

What property details can I edit?

For every unit in Direct, you can edit property details, photos, availability, pricing, fees, taxes, discounts, & deposits

Written by Steph
Updated over a week ago

What is the difference between multi-unit and single-unit properties?

We distinguish the two property types in our system to save you time

Written by Lexi
Updated over a week ago

Brands, Website Builder & CMS

How does the website builder work?

Direct's website builder lets you create and host websites for your brands

Written by Steph
Updated over a week ago

What aspects of my websites can I customize?

You can customize your websites with our Rich Text and HTML CMS editors

Written by Lexi
Updated over a week ago

Will my SEO suffer when I move my website over to Direct?

No! We have a 301 redirect tool that allows you to map your legacy pages / URL slugs to the corresponding pages on your Direct site

Written by Lexi
Updated over a week ago

Which currencies are available for my websites?

We support over a dozen of the most common currencies worldwide

Written by Lexi
Updated over a week ago

Which languages are available for my websites?

You can select your desired language for base settings

Written by Lexi
Updated over a week ago

Can I add style sheets and custom scripts to my website powered by Direct?

Yes, Direct's site editor allows you to edit HTML block across your entire website and apply universal style sheets and custom scripts.

Written by Steph
Updated over a week ago

User Management System

What is the user management system?

Direct's user management system allows you to create user accounts and categorize your payees

Written by Steph
Updated over a week ago

Booking Engine & Payments

Can I accept online payments on my website?

You can easily setup a booking engine on your website powered by Direct to accept online payments

Written by Lexi
Updated over a week ago

How do I get paid?

Our system streamlines payments to your bank accounts from reservations

Written by Lexi
Updated over a week ago

What is Stripe?

Stripe is our payment processor partner that powers our payments & payouts tools

Written by Lexi
Updated over a week ago

What if Stripe doesn’t support my country?

We have a workaround for getting reservation funds over to you on a weekly basis

Written by Maggie
Updated over a week ago

Accounting & Payouts

Can I automate my accounting and payouts?

Our trust accounting system lets you automate your accounting & automatically remits payments to your payees

Written by Steph
Updated over a week ago

Reservations Management System

What is the reservation management system?

Our reservation management system lets you manage all of your bookings in one place

Written by Steph
Updated over a week ago

Can I accept instant bookings and bookings by request?

You can easily specify if your inventory is instant booking or request to book for any date on the calendar

Written by Chad O'Farrell
Updated over a week ago

Messaging & CRM

What is the guest CRM + Pipeline?

Direct's guest CRM + Pipeline helps manage booking opportunities with customers & leads

Written by Steph
Updated over a week ago

What is the unified inbox?

Direct's unified inbox aggregates all of your inbound inquiries & messages to make communication with guests efficient

Written by Steph
Updated over a week ago

Reporting, Analytics & Business Intelligence

Bookings Report

Export your bookings based on your desired filters into an excel file that provides booking, owner, and property information.

Written by Lauren Flaugher
Updated over a week ago

What reporting tools do you offer?

Direct's reporting feature was designed to help you quantify your business impact

Written by Steph
Updated over a week ago

Integrations Marketplace

What other platforms do you integrate with?

Our integrations marketplace provides access to over a dozen connected partners

Written by Lexi
Updated over a week ago

Can I hook up my smart locks to Direct?

Smart locks, keyless entry, door codes, hardware and smart home integrations

Written by Lexi
Updated over a week ago