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FAQs and Troubleshooting
FAQs and Troubleshooting
A curated list of the most commonly asked questions by Direct customers.
+2
31 articles in this collection
Written by
Steph,
Lexi,
Chad O'Farrell
and 2 others
About Direct
Who can use Direct?
Direct was designed to work at scale & can help you grow your business
Written by
Lexi
Updated over a week ago
How simple is it to switch to Direct?
Switching to Direct is simple with our streamlined, targeted on-boarding process
Written by
Steph
Updated over a week ago
How is Direct priced?
Direct's pricing model lets you choose the best option for your business
Written by
Steph
Updated over a week ago
Do I need to download software?
Direct is a cloud-based platform that does not require any downloading
Written by
Lexi
Updated over a week ago
What if Direct doesn't currently have a feature I'm looking for?
We want your feedback so that we can continue improving our product
Written by
Steph
Updated over a week ago
What other services and products do I need to run your platform?
Our system provides all the tools and features you'll need to run your vacation rental business
Written by
Lexi
Updated over a week ago
Is my data and privacy secure?
Direct strives to provide data security & protect your personal information
Written by
Steph
Updated over a week ago
What happens if my internet goes down?
Your reservations and listings will not be affected.
Written by
Lexi
Updated over a week ago
Onboarding & Imports
How does the implementation process work?
Direct streamlines the onboarding process so that you can be live in as little as two weeks
Written by
Lexi
Updated over a week ago
Property Management System
What is the property management system?
Direct's property management system is key for creating, editing / updating properties, building listings, creating portfolios, and more
Written by
Steph
Updated over a week ago
What property details can I edit?
For every unit in Direct, you can edit property details, photos, availability, pricing, fees, taxes, discounts, & deposits
Written by
Steph
Updated over a week ago
What is the difference between multi-unit and single-unit properties?
We distinguish the two property types in our system to save you time
Written by
Lexi
Updated over a week ago
Brands, Website Builder & CMS
How does the website builder work?
Direct's website builder lets you create and host websites for your brands
Written by
Steph
Updated over a week ago
What aspects of my websites can I customize?
You can customize your websites with our Rich Text and HTML CMS editors
Written by
Lexi
Updated over a week ago
Will my SEO suffer when I move my website over to Direct?
No! We have a 301 redirect tool that allows you to map your legacy pages / URL slugs to the corresponding pages on your Direct site
Written by
Lexi
Updated over a week ago
Which currencies are available for my websites?
We support over a dozen of the most common currencies worldwide
Written by
Lexi
Updated over a week ago
Which languages are available for my websites?
You can select your desired language for base settings
Written by
Lexi
Updated over a week ago
Can I add style sheets and custom scripts to my website powered by Direct?
Yes, Direct's site editor allows you to edit HTML block across your entire website and apply universal style sheets and custom scripts.
Written by
Steph
Updated over a week ago
User Management System
What is the user management system?
Direct's user management system allows you to create user accounts and categorize your payees
Written by
Steph
Updated over a week ago
Booking Engine & Payments
Can I accept online payments on my website?
You can easily setup a booking engine on your website powered by Direct to accept online payments
Written by
Lexi
Updated over a week ago
How do I get paid?
Our system streamlines payments to your bank accounts from reservations
Written by
Lexi
Updated over a week ago
What is Stripe?
Stripe is our payment processor partner that powers our payments & payouts tools
Written by
Lexi
Updated over a week ago
What if Stripe doesn’t support my country?
We have a workaround for getting reservation funds over to you on a weekly basis
Written by
Maggie
Updated over a week ago
Accounting & Payouts
Can I automate my accounting and payouts?
Our trust accounting system lets you automate your accounting & automatically remits payments to your payees
Written by
Steph
Updated over a week ago
Reservations Management System
What is the reservation management system?
Our reservation management system lets you manage all of your bookings in one place
Written by
Steph
Updated over a week ago
Can I accept instant bookings and bookings by request?
You can easily specify if your inventory is instant booking or request to book for any date on the calendar
Written by
Chad O'Farrell
Updated over a week ago
Messaging & CRM
What is the guest CRM + Pipeline?
Direct's guest CRM + Pipeline helps manage booking opportunities with customers & leads
Written by
Steph
Updated over a week ago
What is the unified inbox?
Direct's unified inbox aggregates all of your inbound inquiries & messages to make communication with guests efficient
Written by
Steph
Updated over a week ago
Reporting, Analytics & Business Intelligence
Bookings Report
Export your bookings based on your desired filters into an excel file that provides booking, owner, and property information.
Written by
Lauren Flaugher
Updated over a week ago
What reporting tools do you offer?
Direct's reporting feature was designed to help you quantify your business impact
Written by
Steph
Updated over a week ago
Integrations Marketplace
What other platforms do you integrate with?
Our integrations marketplace provides access to over a dozen connected partners
Written by
Lexi
Updated over a week ago