FAQs and Troubleshooting | Direct

About Direct

Who can use Direct?

Direct was designed to work at scale & can help you grow your business

Written by Lexi
Updated over a week ago

How simple is it to switch to Direct?

Switching to Direct is simple with our streamlined, targeted on-boarding process

Written by Allison Wright
Updated over a week ago

How is Direct priced?

Direct's pricing model lets you choose the best option for your business

Written by Allison Wright
Updated over a week ago

Do I need to download software?

Direct is a cloud-based platform that does not require any downloading

Written by Lexi
Updated over a week ago

Which types of support do you offer?

Feel free to reach out- our in-house specialists are happy to help

Written by Steph
Updated over a week ago

What if Direct doesn't currently have a feature I'm looking for?

We want your feedback so that we can continue improving our product

Written by Allison Wright
Updated over a week ago

Are you involving your customers in the development process?

We give full visibility into our roadmap and constantly seek feedback & requests

Written by Lexi
Updated over a week ago

Are you re-investing in your own technology?

We are investing in our technology every single day

Written by Lexi
Updated over a week ago

Is my data and privacy secure?

Direct strives to provide data security & protect your personal information

Written by Allison Wright
Updated over a week ago

Onboarding & Imports

How does the implementation process work?

Direct streamlines the onboarding process so that you can be live in as little as two weeks

Written by Lexi
Updated over a week ago

Property Management System

What is the property management system?

Direct's property management system is key for creating, editing / updating properties, building listings, creating portfolios, and more

Written by Allison Wright
Updated over a week ago

What property details can I edit?

For every unit in Direct, you can edit property details, photos, availability, pricing, fees, taxes, discounts, & deposits

Written by Allison Wright
Updated over a week ago

What is the difference between multi-unit and single-unit properties?

We distinguish the two property types in our system to save you time

Written by Lexi
Updated over a week ago

Can I set my own cancellation policies?

You can easily set custom cancellation policies for direct bookings and map to each channel's cancellation policies

Written by Steph
Updated over a week ago

Brands, Website Builder & CMS

How does the website builder work?

Direct's website builder lets you create and host websites for your brands

Written by Allison Wright
Updated over a week ago

What aspects of my websites can I customize?

You can customize your websites with our Rich Text and HTML CMS editors

Written by Lexi
Updated over a week ago

Will my SEO suffer when I move my website over to Direct?

No! We have a 301 redirect tool that allows you to map your legacy pages / URL slugs to the corresponding pages on your Direct site

Written by Lexi
Updated over a week ago

Which currencies are available for my websites?

We support over a dozen of the most common currencies worldwide

Written by Lexi
Updated over a week ago

Which languages are available for my websites?

You can select your desired language for base settings

Written by Lexi
Updated over a week ago

User Management System

What is the user management system?

Direct's user management system allows you to create user accounts and categorize your payees

Written by Allison Wright
Updated over a week ago

Booking Engine & Payments

Can I accept online payments on my website?

You can easily setup a booking engine on your website powered by Direct to accept online payments

Written by Lexi
Updated over a week ago

How do I get paid?

Our system streamlines payments to your bank accounts from reservations

Written by Lexi
Updated over a week ago

What is Stripe?

Stripe is our payment processor partner that powers our payments & payouts tools

Written by Lexi
Updated over a week ago

What if Stripe doesn’t support my country?

We have a workaround for getting reservation funds over to you on a weekly basis

Written by Maggie
Updated over a week ago

Accounting & Payouts

Can I automate my accounting and payouts?

Our trust accounting system lets you automate your accounting & automatically remits payments to your payees

Written by Allison Wright
Updated over a week ago

Channel Management System

What is the channel management system?

Our channel management system helps you automate distribution

Written by Allison Wright
Updated over a week ago

What channels are you integrated with?

We have direct, two-way integrations with Airbnb, the HomeAway / Vrbo network, and Booking.com

Written by Lexi
Updated over a week ago

Do you support iCal?

Yes, we support iCal exports

Written by Lexi
Updated over a week ago

Reservations Management System

What is the reservation management system?

Our reservation management system lets you manage all of your bookings in one place

Written by Allison Wright
Updated over a week ago

Can I manage all of my reservations on Direct?

You can easily manage your bookings with our proprietary reservations management system

Written by Chad O'Farrell
Updated over a week ago

What aspects of a reservation can I customize?

You can add charges, adjust dates, edit line items, update guest information & change units on reservations within Direct

Written by Allison Wright
Updated over a week ago

Can I accept instant bookings and bookings by request?

You can easily specify if your inventory is instant booking or request to book for any date on the calendar

Written by Chad O'Farrell
Updated over a week ago

Messaging & CRM

What is the unified inbox?

Direct's unified inbox aggregates all of your inbound inquiries & messages to make communication with guests efficient

Written by Allison Wright
Updated over a week ago

Reporting, Analytics & Business Intelligence

What reporting tools do you offer?

Direct's reporting feature was designed to help you quantify your business impact

Written by Allison Wright
Updated over a week ago

Integrations Marketplace

What other software platforms do you integrate with?

Our integrations marketplace provides access to over a dozen connected partners

Written by Lexi
Updated over a week ago