FAQs and Troubleshooting | Direct | Help Center

FAQs and Troubleshooting

A curated list of the most commonly asked questions by Direct customers.

+1

24 articles in this collection
Written by Steph, Lexi, Chad O'Farrell and 1 other

About Direct

What size companies is your product built for?

Direct is built to work at scale.

Written by Lexi
Updated over a week ago

What other services and products do I need to run your platform?

Our system provides all the tools and features you'll need to run your vacation rental business

Written by Lexi
Updated over a week ago

Do I need to download software?

Direct is a cloud-based platform that does not require any downloading

Written by Lexi
Updated over a week ago

Which types of support do you offer

We offer live chat, phone & email support 7 days a week

Written by Steph
Updated over a week ago

Who owns the company?

Direct is a privately-owned company

Written by Lexi
Updated over a week ago

Who builds your software?

Our amazing in-house engineering team

Written by Steph
Updated over a week ago

Are you involving your customers in the development process?

We give full visibility into our roadmap and constantly seek feedback & requests

Written by Lexi
Updated over a week ago

Are you re-investing in your own technology?

We are investing in our technology every single day

Written by Lexi
Updated over a week ago

What happens if my internet goes down?

Your reservations and listings will not be affected.

Written by Lexi
Updated over a week ago

Onboarding & Imports

How does the implementation process work?

Direct streamlines the onboarding process so that you can be live in as little as two weeks

Written by Lexi
Updated over a week ago

Property Management System

Can I set my own cancellation policies?

You can easily set custom cancellation policies for direct bookings, and map to each channel's cancellation policies

Written by Steph
Updated over a week ago

Brands, Website Builder & CMS

Can I customize my websites?

You can customize your websites with our Rich Text and HTML CMS editors

Written by Lexi
Updated over a week ago

Can I set up multiple websites?

You can build, host, and manage as many websites as you'd like on Direct

Written by Chad O'Farrell
Updated over a week ago

Which languages are available for my websites?

You can select your desired language for base settings

Written by Lexi
Updated over a week ago

Which currencies are available for my websites?

We support over a dozen of the most common currencies worldwide

Written by Lexi
Updated over a week ago

Booking Engine & Payments

Can I accept online payments on my website?

You can easily setup a booking engine on your website powered by Direct to accept online payments

Written by Lexi
Updated over a week ago

How do I get paid?

Our system streamlines payments to your bank accounts from reservations

Written by Lexi
Updated over a week ago

What is Stripe?

Stripe is our payment processor partner that powers our payments & payouts tools

Written by Lexi
Updated over a week ago

What if Stripe doesn’t support my country?

We have a workaround for getting reservation funds over to you on a weekly basis

Written by Maggie
Updated over a week ago

Channel Management System

What Channels are you integrated with?

We have direct, two-way integrations with Airbnb, the HomeAway / Vrbo network, and Booking.com

Written by Lexi
Updated over a week ago

Do you support iCal?

Yes we support iCal exports.

Written by Lexi
Updated over a week ago

Reservations Management System

Can I manage all my reservations on Direct?

You can easily manage your bookings with our proprietary reservations management system

Written by Chad O'Farrell
Updated over a week ago

Can I accept instant bookings and bookings by request?

You can easily specify if your inventory is instant booking or request to book for any date on the calendar

Written by Chad O'Farrell
Updated over a week ago

Integrations Marketplace

What other software platforms do you integrate with?

Our integrations marketplace provides access to over a dozen connected partners

Written by Lexi
Updated over a week ago